Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotional campaigns, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping company.

• Domestic orders: 1–5 business days
• International orders: 5–10 business days

Delivery times are estimates and may be affected by customs procedures, local courier delays, weather conditions, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout.

Free shipping may be available for orders above the minimum purchase amount shown on our website or checkout page.

International Shipping

We offer international shipping to selected countries.

International customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities. These charges are not included in the product price or shipping fee.

Customs clearance procedures may cause additional delivery delays.

Order Tracking

After your order has been dispatched, your tracking number will be sent to you by email or SMS.

Please allow up to 24 hours for the tracking information to become active.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information.

Please check your delivery address carefully before completing your order. We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.

If you notice an error in your address, please contact us as soon as possible before your order is shipped.

Damaged Packages

Please inspect your package at the time of delivery.

If the package appears damaged, opened, or tampered with, please ask the courier to prepare a damage report and contact us immediately.

Photographs or videos of the damaged package and product may be requested to process your claim.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first.

For further assistance, contact our customer service team. We will contact the shipping company and assist you with the investigation process.

Contact

For questions regarding shipping, tracking, or delivery, please contact us:

Email: info@niche.store